Refund policy
1. General Information
This Return and Refund Policy outlines the terms and conditions under which Dashix accepts returns, processes refunds, and handles exchanges for products purchased through our online store.
By placing an order with Dashix, you agree to comply with this policy.
Our goal is to provide a transparent, fair, and customer-friendly return experience.
2. Store Information
Dashix
Address: 18305 Bonney Lake Blvd E, Bonney Lake, WA 98391, United States
Phone: +1 505-676-1260
Email: support@dashix.com
For any inquiries related to returns or refunds, please contact our support team.
3. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must be unused, unworn, and in original condition
- The item must include all original packaging and accessories
- The return request must be submitted within 30 days of delivery
- Proof of purchase is required
Dashix reserves the right to refuse returns that do not meet these requirements.
Certain items (such as hygiene products or customized goods) may not be eligible for return.
4. Return Process
To initiate a return:
- Contact us via email with your order number and reason for return
- Wait for approval and return instructions
- Ship the item back following the provided instructions
⚠️ Returns sent without prior approval may not be accepted.
5. Inspection and Approval
Once your return is received, our team will inspect the item.
You will be notified whether your return is:
- Approved → Eligible for refund or exchange
- Rejected → Item may be returned to you
6. Refund Policy
If your return is approved:
- Refunds will be issued to the original payment method
- Processing time is typically 5–10 business days
- Delays may occur depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error.
7. Late or Missing Refunds
If your refund has not been received:
- Check your bank account again
- Contact your card provider
- Contact your bank
If needed, contact us for further assistance.
8. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect
Please contact us before sending items for exchange.
9. Return Shipping Costs
Customers are responsible for return shipping unless:
- The product is defective
- The wrong item was delivered
Shipping costs are non-refundable.
10. Non-Returnable Items
The following items cannot be returned:
- Perishable goods
- Personal care products
- Gift cards
- Digital/downloadable items
- Final sale items
11. Order Cancellation
Orders can only be cancelled before they are processed or shipped.
Once shipped, cancellation is no longer possible.
12. Fraud Protection
Dashix reserves the right to refuse returns or refunds in cases of suspected fraud or abuse.
13. Contact Us
For any questions, please contact:
Dashix
📍 18305 Bonney Lake Blvd E, Bonney Lake, WA 98391, United States
📞 +1 505-676-1260
📧 support@dashix.com